Through the website You'll enjoy our web site and our wide selection of flowers and unique gifts at www.sensation.com.hk. Simply fill in the on-line order form and submit.
Through fax Just fill in our user friendly fax order form, print it out and fax it back to us on (+852) 31151886 any time of any day.
Through telephone contact To place an order with one of our friendly staff at Sensation Flowers and Gifts Design, Call (+852) 31151885, which is open Monday-Friday 9:00am-7:00pm.
Visit our shop It is our honour to take your order at our shop; just visit our shop at Tsimshatsui East.
If an order is received by website, email or fax, we will confirm your order either by phone, email or fax before the order proceeds.
Customers do not have to register to place an order. We do request an email address so we can send out a confirmation of the order, as well as delivery confirmations and other pertinent customer communication.
Payment Method
Credit Card We accept payment through Credit cards "VISA " and "MasterCard". We will confirm receipt of credit card payment either by phone, email or fax.
Direct Deposit
You can direct deposit your payment to our bank accounts as shown below. Phone us on 31151885, or email, or fax to us on 31151886 your deposit receipt reference. We will confirm receipt of payment either by phone, email or fax.
HSBC Bank Account - Account Name:Sensation Flowers and Gifts Design
Account Number : 636-617318-838
Bank of China Account - Account Name:Sensation Flowers and Gifts Design
Account Number : 012-883-1-026247-8
Cash on Delivery We take cash on delivery, just visit our shop at Tsimshatsui East.
Cheque We accept cheque for commercial account.
Cheque should be made payable to "Sensation Flowers and Gifts Design ".
Please write your order reference number, name of purchaser, contact phone, fax and email address (if any) at the back of the cheque to help us to process your order. Please send the cheque to 18A Hilton Towers, L/G Floor, 96 Granville Road, Tsimshatsui East, Hong Kong.
Only if requested, an official receipt will be sent to you upon receipt of your payment.
Delivery Charge
Hong Kong Island and Kowloon by MTR Route, Ho Man Tin, Hung Hom, Kowloon City, Sau Mau Ping, San Po Kong, Shatin, Tai Kok Tsui, To Kwan Wan, Tsz Wan Shan
Free
Fan Ling, Fo Tan, Kam Tin, Man On Shan, Sham Tseng, Tai Po, Tai Wai, Tuen Mun, Wu Kai Sha, Yuen Long
HK$50
Aberdeen, Ap Lei Chau, Clear Water Bay, Cyberport, Deep Water Bay, Happy Valley, Jardine's Outlook, Mid-levels, Pok Fu Lam, Repulse Bay, Sai Kung, Sai Ying Pun, Shek O, Stanley, Stonecutters, The Peak, Wong Chuk Hang
HK$75
Chek Lap Kok Airport, Cheung Chau, Lautau Island, Tung Chung, Outlying Islands
HK$150
For flowers and gifts delivered after 9:00pm, there will be a surcharge of HK$150.
Delivery Information
Same Day Delivery Same day delivery is for order placed and confirmed before 2:00pm (Hong Kong time) between Monday and Saturday. For order made after 2:00pm, same day delivery might still be possible. Please phone us at our service hotline (+852) 31151885 or email us to confirm the delivery arrangement.
Next Day For order placed and confirmed after 2:00pm, delivery will normally be made on the next day.
Festive Seasons
On festive season, such as Valentine's Day, Mid-Autumn Festival, Christmas and Chinese New Year, one day advance order is recommended, that would help us to ensure prompt arrival of your gifts.
Quality Satisfaction
Photograph
If you want and request a photograph of the flower arrangement at the time of ordering, we can email it to you, so that you can appreciate the beauty and the quality of the flowers.
Substitution
We only give the freshest flowers. Therefore, substitutions may be required depending on seasonal availability.
If a decorative item, such as a particular basket or vase etc, is not of stock, we shall substitute it with a similar item or element of greater value to make sure that your gift arrivs on time.
Satisfaction
Sensation Flowers and Gifts Design guarantee satisfaction on all purchases. Any floral arrangements are guaranteed to be fresh – and that is Our promise. If you are not completely satisfied, email a completed Customer Service Feedback Form to us or simply phone us on our hotline (+852) 31151885. Any complaint lodged will be brought to our discussion for further improvement. You will get our reply within 3 working days. Provision will be made by a free replacement in any dissatisfaction with the quality of your arrangement.
Refund Policy
Our return policy is simple. If you are not satisfied with the quality of the floral arrangement, please phone, email or send a fax to us within 24 hours of receiving the floral item.
Perishable Items
We are unable to accept returns on perishable gifts. Any quality issues should be resolved with a re-delivery date.
Non-perishable Items We do accept returns on non-perishable items, as long as the item is in resaleable condition. If you returns the item, upon receipt and inspection, we shall issure a gift certificate.
Feedback
Your feedback or comments (good or bad) will be highly valued by Sensation Flowers and Gifts Design.
All feedback received will be reviewed by our top management within 24hrs to find out ways of improvement and aim to provide a better service.
Security & Privacy
We recognizes and respects the importance of maintaining the privacy of our customers and has established a Privacy Policy as a result. Therefore, your personal information will solely be used to allow us to communicate with you, to process your orders, to provide an enhanced interactive shopping experience and to inform you of special offers and discounts.
Your Security
We deploy the Secure Socket Layer (SSL) encryption technology to protect your valuable credit card information. This technology works best when the site is viewed using Microsoft's Internet ExplorerR or Netscape.Portions of the Web Site. It requires registration and log-in processes in which you will select a user ID and password. Your credit card infoamtion will be encrypted before transmission over the Internet.
Partnership
We are seeking for partnership with firms and organisations, who share our values to enrich customer satisfaction and our commitment to excellence and rewards. If you are interested in partnership with us, please email, fax or phone us. We would like to associate with:
Florists aboard and mainland China
Not Just Flowers - products with established branded names, which require joint promotion; And foods, collectibles and unique gifts
Firms need floral supports
Organisations, charities or events, which need sponsor
Disclaimer
You agree to indemnify, defend and hold harmless to us, our partners and any of their respective officers, directors, agent or employees, from and against any and all liability, claims, costs and expenses (including without limitation reasonable legal fees and expenses), brought by any third party alleging, arising, related or resulting from your use (or use by any third party using your account) of the Web Site in violation or breach of the Terms of Use.
This document represents the entire understanding between you and us regarding your relationship with us and use of the web site and supersedes any prior statements or representations. You agree to be bound by the terms of use by accessing any areas of the Web Site.
We reserve the right to change the Terms of Use at any time. If we make any change to the Terms of Use, we will post those changes on this document, or any other appropriate page, and they will become effective upon the posting. By accessing our web site after changes are made to the Terms of Use and posted on the Web Site, you agree to be legally bound and to abide by the amended terms.
